1. Call us on 540 439 3093 BEFORE attempting to enable the remote connection
2. Once you're speaking with a technician, proceed to the next step
3. Click on the Remote Help button below to connect to us so we can help you right away
4. When you click on the button you will be prompted with a save or run - select run and when you receive a warning about the publisher could not be verified select run again. This will install the program and when we are done the program will uninstall itself automatically
We can only connect when you click on the link and select run, we are unable to automatically connect so you can rest assured that your system is safe when we are done and have disconnected.